2. What are the delivery charges ?
For all orders of €99 or over, delivery is free. For all orders below this amount, a fee of €5.90 towards the cost of delivery and processing will be charged at the payment step. If you choose delivery to an Aubade store, delivery is free whatever the amount of your order. Only certain Aubade stores offer in-store delivery.
3. How long are your delivery times?
Delivery is provided by DHL. The average delivery time is 3 days, excluding weekends, bank holidays and sale periods.
4. Can I track my order?
Once your parcel has been handed over to the carrier, you will receive an email containing your dispatch confirmation as well as a tracking number.
For delivery to an Aubade store, an email will be sent to you as soon as the parcel is received at the selected store.
These details are also accessible from your customer account.
D - Returns
1. How do I return an item ?
You have 30 days from the date you receive your parcel to change your mind and return the goods at your expense, unless there is a delivery error or fault on our part.
Articles must be returned in their original packaging, with their labels intact and any accessories included, in perfect condition for re-sale. They must not therefore have been worn, washed or marked. The label enclosed in the order needs to be added to the return parcel. Without it we will not be able to identify the order and proceed to its refund.
Returns should preferably be sent by recorded delivery, to the address below:
AUBADE Paris logistics centre
E-boutique returns department
23, Avenue du Général de Gaulle
86310 Saint-Savin, France
If a free item or other gift was offered or enclosed with your order, this must be returned to Aubade at the same time, otherwise the return request cannot be processed.
2. When and how will I be refunded ?
The refund will be credited with an average of 10 working days from receiving and confirming your return, via the same method of payment that you used when purchasing the item.
3. Can I be refunded in-store ?
Please note that purchases made in our e-store cannot be returned or exchanged within our network of AUBADE stores. Returns and refunds can only be carried out online.
4. Have you received my return ?
We will send you a notification email as soon as we receive the items returned to our warehouse.
5. What should I do if my parcel is damaged on arrival ?
On receipt of your parcel, if the packaging is showing signs of damage, you may either:
Refuse the parcel, in which case it will be returned straight to the sender
Or accept the parcel whilst clearly noting your concerns with the carrier and informing the sender.
6. What should I do if an item I have bought from the Aubade e-store is faulty ?
Aubade pays particular attention to the quality of its products. However, should you find any fault despite all the quality checks carried out, please inform us of this problem by contacting our customer service department. If you received your item less than a month ago, please follow the on-line returns procedure and state the reason for returning.
If we accept the fault, we will offer to exchange your item (subject to availability) or a refund. The cost of returning and re-dispatching the item will be entirely at our expense.
7. What should I do if an item I have bought from an Aubade store or one of your retailers is faulty ?
Please return it to the point of sale where you made this purchase. They will examine the defective item and decide whether to repair or exchange it, if it does not reach our product quality standards.
E - Prices
Do the prices shown include VAT?
Yes, the item prices include VAT. You will not therefore have any additional taxes to pay. The details of the taxes relating to your order are stated on your order confirmation as well as your bill.
F - Products
Is there a size guide?
Yes, we do have a size guide here. If you are still not sure, do not hesitate to contact our Customer Service Department or visit one of our Aubade stores where one of our advisors will take the time to measure you and find the right size to fit you.
G - Security
1. Are my personal details protected?
We know that the confidential processing of our customers' details is very important to them. To gain your trust, we strictly adhere to the provisions set out in the data protection act. Details relating to your orders, personal details and payment details are of course processed in a confidential way, and protected by our IT security systems.
In accordance with the French Data Protection Act of 6th January 1978, you have the right to access, correct, modify and delete your personal data. The website is registered with CNIL (French national commission for information technology and civil liberties), no. 1386228, dated 18th September 2009.
You can exercise this right by writing to us at the head office:
AUBADE PARIS
Service E-commerce
10, Rue du Colonel Driant
75001 Paris
or by email via [email protected].
2. Do you use cookies?
So we can identify you and simplify the ordering process, we store files known as cookies on your browser.
These cookies memorise when you visited the site (for around 1 hour), your identity (using your email and password) as well as which products and pages you previously visited. As soon as you leave the website, your basket and/or wishlist will be automatically memorised for 30 days before being purged. Beyond this time, these details will be definitively deleted from our website.
If you wish, you can delete these cookies at any time via your browser preferences/options.
For further information on the security of the Aubade website, please visit our data protection page.
Any other questions?
We're here to help by email.
Our hotline is open Monday to Friday, 9am to 1pm and 2pm to 5pm.
Email: [email protected]